Legal policies
Bagelito.pe operating policies
These policies explain how Bagelito.pe handles monthly pre-orders, personal data, delivery, cancellations, refunds, and the delivery waiting window in Lima.
Last updated: August 20, 2026Quick summary
Terms of purchase and use
Bagelito.pe operates as a monthly pre-order batch. A pack becomes officially separated only after payment is confirmed through Culqi Checkout.
The customer is responsible for entering accurate contact, flavor, payment, and delivery information. Images, flavors, packaging, and batch details may vary slightly due to handmade production and monthly ingredient availability.
- Orders are produced only for confirmed paid reservations.
- Extra stock is not guaranteed after the batch closes.
- Premium or seasonal flavors may rotate depending on the month.
- Bagelito.pe may contact the customer by WhatsApp or email to validate payment, correct information, or coordinate delivery.
Privacy policy
Bagelito.pe collects the information needed to receive, validate, produce, and deliver reservations: name, WhatsApp number, email, district, delivery address, delivery notes, selected pack and flavors, payment method, and provider references.
Personal data is used for order management, payment review, delivery coordination, customer support, and batch updates only when the customer opts in. Bagelito.pe does not sell customer data.
- Operational providers such as hosting, database, storage, communication, payment, and delivery tools may process data only as needed to complete the order.
- Card or wallet credentials entered in Culqi Checkout are processed by Culqi and are not stored by Bagelito.pe.
- Customers may request access, correction, update, deletion, or objection regarding their personal data by writing to contacto@bagelito.pe or contacting Bagelito.pe via WhatsApp.
- Bagelito.pe applies reasonable security practices for a small food business, but no digital system can be guaranteed to be risk-free.
Delivery policy
Delivery is coordinated in one scheduled Lima delivery window for each monthly batch. The customer must provide a complete delivery address, district, reference, and any relevant building or front-desk instructions before submitting the reservation.
The delivery amount is calculated during checkout and included in the total shown before the customer sends the reservation. Delivery pricing is based on the selected delivery zone and internal route-distance estimates, using S/3 per kilometer with the current minimum and long-distance adjustments configured by Bagelito.pe.
- Delivery changes after payment confirmation depend on route availability.
- If the address is incomplete, incorrect, or inaccessible, Bagelito.pe may need to re-coordinate and additional delivery costs may apply.
- Orders are delivered to the address or front desk option chosen by the customer.
- Bagelito.pe is not responsible for delays caused by incorrect information, restricted access, or customer unavailability.
Complaints Book
Bagelito.pe provides an integrated virtual Complaints Book for consumer complaints and service-related grievances. Each submission receives a sequential number and a printable record with its date and time.
Bagelito.pe will send its written response to the email provided by the consumer within a maximum, non-extendable period of 15 business days.
- Provider: Bagelito · Brand: Bagelito.pe · RUC 10464295874.
- Online service area: Lima, Perú.
- Official email: contacto@bagelito.pe.
- Submitting a complaint does not prevent the consumer from using other dispute-resolution channels or filing a complaint with Indecopi.
Refunds and cancellations
Because Bagelito.pe produces handmade, perishable food by confirmed reservation, cancellations and refunds depend on the production stage of the monthly batch.
If Bagelito.pe cannot produce or deliver a confirmed order due to an internal issue, the customer may choose a refund or credit for a future batch. Duplicate or excess payments can also be coordinated for correction.
- Before payment confirmation, the customer can ask to correct or cancel the reservation.
- After payment confirmation but before the batch closes, cancellations may be reviewed case by case.
- Once ingredients have been purchased or production has started, refunds are generally not available because the order was produced for that confirmed reservation.
- No refund is guaranteed when delivery fails due to absence, wrong address, unreachable customer, or missed handoff window.
Delivery waiting window and waitlist
During delivery, the driver or delivery contact may wait up to 10 minutes at the address provided. If no one receives the order within that window, Bagelito.pe may try to re-coordinate depending on route availability, but the original delivery is no longer guaranteed.
The waitlist gives customers first access to future batch updates, but it does not reserve stock by itself. Priority is given to paid reservations that Bagelito.pe has reviewed and confirmed.
- Customers should be available by WhatsApp during the delivery window.
- Front desk delivery must be selected or clearly authorized by the customer.
- Re-delivery, if available, may require an additional delivery fee.
- Waitlist messages are limited to Bagelito.pe batch, flavor, and order-window updates.
Records and support
Bagelito.pe keeps order records for operational follow-up, payment validation, production planning, delivery coordination, and customer support. Records may also be retained where reasonably necessary for accounting, security, dispute handling, or legal obligations.
For questions, corrections, privacy requests, or delivery issues, customers may write to contacto@bagelito.pe or use the official WhatsApp channel. Consumer complaints and grievances can be submitted through the Complaints Book.
- Official contacts: contacto@bagelito.pe and +51 917 547 745.
- Available payment methods are those enabled by Culqi Checkout and may include cards, Yape, or mobile wallets.
- Online payment confirmation is received server-to-server from the payment provider.
- Bagelito.pe may update these policies as the operation, legal setup, or batch process evolves.
Need help with an order?
Write to Bagelito.pe with your order code or reservation details so we can review it.